Returns and Exchanges
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to our store and we’ll arrange for a replacement.
For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
- Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
- Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Special important information: